Here at CG Shred we pride ourselves on the high level of service we provide to our clients but we do have have a certain set of guidelines that we expect the shred athletes to follow.
If your shred coach is more than 15 minutes late for the session you will be entitled to a complimentary session, along with any remaining time you still have for that session.
If you are late for your session, your session will be reduced in accordance with that time unless the trainer can fit you in for longer. If you are more than 25 minutes late, your coach may choose to cancel the session and you may lose that session, in which case no refund will be made.
The shred is a block. You pay for the block so no payment will be refunded unless it’s an emergency. It is up to Callum Gomersall to decide what is classed as an exceptional circumstance. Online courses = money back guaranteed if unhappy.
Payments must be paid 7 days before the first zoom session.
All payments are non-refundable unless online.
Client is urged to arrive for their session 5-10 minutes early to warm up for the workout ahead if doing face to face shred.