Here at CG Fitness we pride ourselves on the high level of service we provide to our Box-Kids but we do have have a certain set of guidelines that we expect the Box-Kids and parents to follow.
- If your Box-Kid Instructors are more than 15 minutes late for the session you will be entitled to a complimentary session, along with any remaining time you still have for that session.
- If you are late for the session, your session will be reduced in accordance with that time unless the trainer can fit you in for longer.
To be paid on time through the appropriate method, which you will agree with your trainer. Any Sessions behind on payments will mean sessions will have to be stopped until paid up.
All payments are non-refundable and must be used within the block paid for. If sessions are not used within this time due to inactivity, the sessions will not be refunded and deemed void.
Box-Kids are asked to arrive for their session 5-10 minutes early to make sure they sign in and out. They should be set to go straight in wearing appropriate gym clothing similar to what they would wear in PE.
Is it important to respect the facilities and make sure the building is tidy. Make sure your child is in the correct changing rooms if needed however we recommend children to come prepared to go straight in. Only members can use the facilities such as the swimming pool and gym. Parents are recommended to use the cafe area during the sessions and be near the studio at all times. If any parents are using the gym then let one of the instructors know.
Picking up and dropping off
During the 4 weeks course or taster session , the parent signing this terms and condition is responsible for drop off and pick up of the child. If there is an alternative adult picking up on the day then Callum or Karina from CG Fitness should be notified of this for the child’s safety.
If your child is unhappy for any reason please let us know as soon as possible so that we can address the issues. We are committed to working with every child and want all our CG KIDS to be happy. We like to take a proactive approach and resolve issues promptly. It is our aim to make each class is enjoyable and educational.